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Water & Sewer Billing
Pay your water bill online
***On February 17, 2020 the online water bill payment system will be down all day for maintenance. If you have saved the current site to your bookmarks or favorites, it will need to be updated with the new link. Contact Water Billing if you have any issues 630-620-5920.
Overview
The Village of Lombard provides water and sewer services for residents and businesses in the community.
Water billing services and staffing are part of the Finance Department. However, the Village of Lombard Public Works Department is responsible for repairs and maintenance of the Village’s water and sewer system.
General Billing Information
- The billing cycle is every two months
- Charges are based on actual water consumption, unless an actual reading can not be obtained.
- View more information on current water and sewer rates.
Need to pay your water bill?
Visit our Payment Options page.
Is your water service shutoff?
Visit our Disconnected Service page for our policy.
Need More Water Information?
Visit our Public Works Water page for water information.
To contact the Water Billing department please email, or call 630-620-5920.
- 2020 Water & Sewer Changes
- WaterSmart Portal
- Moving In or Out of Lombard
- Water and Sewer Rates
- Water Meter Installation
2020 Water & Sewer Changes
On September 5th and September 19th, the Lombard Village Board of Trustees approved the following water and sewer changes effective with bills issued on or after January 1, 2020. Presentation to the Board on September 5th 2019.
2020 Water Rates
- Water rates for Village residents are $8.04. An increase of $0.15 per 1,000 gallons of water used.
- Rates for customers outside the Village limits are $12.06. An increase of $0.30 per 1,000 gallons of water used.
2020 Sewer Rates
- Sewer rates for Village residents are $5.96. An increase of $0.15 per 1,000 gallons of water used.
- Rates for customers outside the Village limits are $8.94. An increase of $0.15 per 1,000 gallons of water purchased.
- Sewer charges are based on the number of gallons of water purchased.
Capital Charges
- The Capital Revenue charge will fund water and sewer infrastructure improvements, to help keep Lombard's drinking water safe.
- Capital charges are based on the number of gallons of water purchased. The rate is $1.30. An increase of $0.10 per 1,000 gallons of water used for incorporated Lombard customers and $1.95 per 1,000 gallons for unincorporated Lombard customers.
- A new monthly fixed $5.00 capital fee will be charged to all users who connect to Lombard's water and/or sewer. This revenue will help to pay for Lombard’s aging infrastructure needs.
Service Charge
- Revenue received as service charges is used to cover the costs of expenses related to billing and postage, collecting meter reads, and meter maintenance.
- A flat fee of $5.05 per billing period is charged on all bills.
Cross Connection Control Program
- On all non-residential accounts, there is a charge of $4.50 per billing period to cover the costs associated with the Federal and State Cross Connection Control Program.
- Federal and State regulations now require all water providers to implement a Cross Connection Control Program. This program will ensure the safety of the public drinking water supply by preventing what may possibly be contaminated water from commercial and other buildings, from flowing back into the public system.
Monthly Billing
- Residents and businesses will receive a monthly bill (previously bi-monthly).
- Bills will be mailed on the 3rd of every month or the previous business day should the 3rd fall on a weekend or holiday.
- Bills will be due on the 24th of every month or the following business day should the 24th fall on a weekend or holiday.
The Village of Lombard is excited to introduce you to the WaterSmart Program
If you have received your new meter, the WaterSmart portal will be much more detailed. WaterSmart provides a secure, web-based portal with your hourly and historical water usage, as well as leak notices. You can also set water-use alerts, based on your preferences, at any time.This service is part of our commitment to provide you with the best tools to manage your water use and bill. Please register today!
Benefits of using the WaterSmart Portal include:
- Track your water use at macro and micro levels.
- View your use in near real-time. Be alerted to leaks.
- Sign up for alerts and take control of your water use and avoid surprises.
- Get personalized, step‑by‑step actions on ways to save.
View your water usage and sign up today at lombard.watersmart.com.
Moving into or out of Lombard?
Fill out the Move In or Out of Lombard form.
2019 Water & Sewer Rates
On November 15, 2018, the Lombard Village Board of Trustees approved the water and sewer rates effective with bills issued on or after January 1, 2019.
2019 Water Rates
- Water rates for Village residents are currently $7.84 per 1,000 gallons of water used.
- Rates for customers outside the Village limits are $11.76 per 1,000 gallons of water used.
2019 Sewer Rates
- Sewer rates for Village residents are currently $5.86 per 1,000 gallons of water used.
- Rates for customers outside the Village limits are $8.79 per 1,000 gallons of water purchased.
- Sewer charges are based on the number of gallons of water purchased.
Capital Charges
- Revenue received as capital charges is used for capital project water and sewer infrastructure improvements.
- Capital charges are based on the number of gallons of water purchased. The current rate is $1.20 per 1,000 gallons of water used for incorporated Lombard and $1.80 per $1,000 gallons for unincorporated Lombard.
- In accordance with the commitment made by the Board of Trustees due to voter approval of the 1% non-home rule sales tax referendum, effective June 1, 2007, the capital rate was to remain unchanged until at least May 31, 2016. It remains unchanged through 2019.
Service Charge
- Revenue received as service charges are used to cover the costs of administrative expenses for providing utility service including, but not limited to, the expenses of billing, collecting meter reading and meter maintenance
- A flat fee of $10.10 per billing period is charged
Cross Connection Control Program
- On all non-residential accounts, there is a charge of $8.70 per billing period to cover the costs associated with the Federal and State Cross Connection Control Program.
- Federal and State regulations now require all water providers to implement a Cross Connection Control Program. This program will ensure the safety of the public drinking water supply by preventing what may possibly be contaminated water from commercial and other buildings, from flowing back into the public system.
If you need a new water meter installed due to the property being newly constructed or renovated, please fill out our Water Meter Installation Form.
WE HEAR YOU LOMBARD!
You asked and we are answering! The Village received several questions regarding the 2019 Proposed Water and Sewer Billing Changes. To help provide more information to residents and water customers, commonly asked questions were collected and answered.