Water & Sewer Billing

In conjunction with other utilities in Illinois, the Village will not be terminating water service or penalizing customers who fall behind on water bill payments.  The Village will work with residents and businesses during this difficult time.

Pay your water bill online

Overview

The Village of Lombard provides water and sewer services for residents and businesses in the community.

Water billing services and staffing are part of the Finance Department. However, the Village of Lombard Public Works Department is responsible for repairs and maintenance of the Village’s water and sewer system.

General Billing Information

  • The billing cycle is every month.
  • Charges are based on actual water consumption, unless an actual reading can not be obtained.
  • View more information on current water and sewer rates.

Need to pay your water bill?

Visit our Payment Options page.

Is your water service shutoff?

Visit our Disconnected Service page for our policy.

Need More Water Information?

Visit our Public Works Water page for water information.

To contact the Water Billing department please email, or call 630-620-5920.

  1. Water and Sewer Rates
  2. 2020 Water & Sewer Changes
  3. WaterSmart Portal
  4. Moving In or Out of Lombard
  5. Water Meter Installation

2020 Water & Sewer Rates

On September 5th and September 19th, the Lombard Village Board of Trustees approved the following water and sewer changes effective with bills issued on or after January 1, 2020.

2020 Water Rates

  • Water rates for Village residents are currently $8.04 per 1,000 gallons of water used. 
  • Rates for customers outside the Village limits are $12.06 per 1,000 gallons of water used.  

2020 Sewer Rates

  • Sewer rates for Village residents are currently $5.96 per 1,000 gallons of water used. 
  • Rates for customers outside the Village limits are $8.94 per 1,000 gallons of water purchased.
  • Sewer charges are based on the number of gallons of water purchased. 

Capital Charges

  • Revenue received as capital charges is used for capital project water and sewer infrastructure improvements. 
  • Capital charges are based on the number of gallons of water purchased.  The current rate is $1.30 per 1,000 gallons of water used for incorporated Lombard and $1.95 per $1,000 gallons for unincorporated Lombard. 
  • A fixed $5.00 capital fee will be charged to all users who connect to Lombard’s water and/or sewer. This revenue will help to pay for Lombard’s aging infrastructure needs.

Service Charge

  • Revenue received as service charges are used to cover the costs of administrative expenses for providing utility service including, but not limited to, the expenses of billing, collecting meter reading and meter maintenance
  • A flat fee of $5.05 per billing period is charged

Cross Connection Control Program

  • On all non-residential accounts, there is a charge of $4.50 per billing period to cover the costs associated with the Federal and State Cross Connection Control Program.
  • Federal and State regulations now require all water providers to implement a Cross Connection Control Program.  This program will ensure the safety of the public drinking water supply by preventing what may possibly be contaminated water from commercial and other buildings, from flowing back into the public system.  


WE HEAR YOU LOMBARD!

You asked and we are answering! The Village received several questions regarding the 2019 Proposed Water and Sewer Billing Changes. To help provide more information to residents and water customers, commonly asked questions were collected and answered. 

VIEW ADDITIONAL FAQs  


We Hear You (JPG)