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Alarms

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1. *Are false alarms a problem in Lombard?
2. *What are the most frequent errors that cause false alarms?
3. *What is a false alarm?

Building Division

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1. *What work requires a permit?
2. *Why do I need a Permit?
3. *When does a permit expire?
4. *How much would a permit for a new single family home cost?
5. *Which contractors need insurance and licenses?
6. *Do I need a permit to put a new roof on my home?
7. *If I do any work to my home, will my property taxes be increased?
8. * When am I obligated to contact JULIE?

Finance

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1. *Do I need a vehicle sticker?
2. *I’m moving in to/out of Lombard. What do I need to do to set up/cancel water services?
3. *What types of payment does the Village of Lombard accept?

Fire Department

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1. *Can I schedule a tour of the fire station?
2. *Do I need a license for a fire or burglar alarm?
3. *Do you have someone who will talk to our civic group?
4. *How many fire stations are in Lombard?
5. *What fire insurance rating does the fire department have?
6. *Will the Fire Department come to a block party?
7. Can I have a recreational fire in my yard?

Front Page FAQs

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1. * What are the Village Hall hours?
2. * How do I view my utility bill online?
3. * What type of payment does the Village of Lombard accept?
4. * ONLINE Vehicle Decal Sales
5. * What is the "First Step" program?
6. * What is Lombard's +4 zip code?
7. * What is "Notify Me?"
8. * Did You Know...
9. * Where can I dispose of unused prescription medications?

Licensing

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1. *Does every business in Lombard need a license?
2. *Do I need a license for a home-based business?
3. *Do I need a license for a fire or burglar alarm?
4. *How do I apply for a liquor license?

Police

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1. *Are false alarms a problem in Lombard?
2. *Do I need a license for a fire or burglar alarm?
3. *What are the most frequent errors that cause false alarms?
4. *What is a false alarm?
5. *Is there a program for free car seats available?

Public Works

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1. *Who do I call if my sewer is backing up?
2. *Who do I notify if a street light is out?
3. *My garbage/yardwaste wasn't picked up. What do I do now?
4. *Public Works dug up my parkway for a water/sewer repair, who's responsible to fix it?
5. *Who do I talk to about my water bill?
6. *What are some ways that I can conserve water?
7. *Who is responsible for maintenance of the parkway?
8. *Who maintains the parkway trees?
9. *Are there any watering restrictions?

Residential Refuse/Yard Waste/Recycling

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1. *My garbage/yardwaste wasn’t picked up. What do I do now?
2. *There was a holiday this week, when will my garbage be picked up?
3. *Where can I purchase stickers?
4. *Who can I talk to if I have an issue with Waste Management?

Sewer

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1. *Who do I call if my sewer is backing up?
2. *What causes the grayish-black ring in the toilet bowl?
3. *What causes the pink stain on bathroom fixtures?
4. *What can I do about flooding?
5. *What can I do about water in my backyard?
6. *Who should I contact for billing questions?

Snow Removal / Salting

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1. *When will my street be plowed?
2. *Why does the Village "plow in" my driveway?
3. *Are there any parking restrictions during snow events?
4. *A plow damaged my mailbox, who will replace it?
5. *Does Public Works plow all of the streets in the Village?

Taxes

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1. *What is the sales tax rate for the Village of Lombard?
2. *What % of my property taxes goes to the Village of Lombard?

Trees/Parkway Maintenance

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1. *What is considered the parkway?
2. *Who is responsible for maintenance of the parkway?
3. *Who maintains the parkway trees?
4. *How do I get a tree planted in my parkway?
5. *I don't like my parkway tree, will the Village remove it?
6. *How often are parkway trees trimmed?
7. *Will the Village remove a parkway tree if the roots are getting into my sewer line?
8. *Does the Village give out free wood chips?
9. *Does the Village pick up brush?
10. *Who maintains trees in utility easements?
11. *Do I need a permit to remove or trim my private tree?
12. *My neighbor has a dead tree in their yard, why doesn't the Village make the remove it?
13. *The Village just put sod in my parkway, who is responsible for watering it?

Utility Billing

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1. *I think there is an error with the current reading on my bill. What should I do?
2. *Besides Village Hall, where can I pay my water bill?
3. *I forgot to pay my bill and my service was disconnected. What happens now?
4. *I’m new to the Village. How do I start water service?
5. *I’m moving. How do I stop my water service?
6. *Is a security deposit required? How much is it? When do I get it back?
7. *How do I get a PIN to use?
8. *Where do I find my account number?
9. *Can I see my billing history?
10. *Can I see my water usage history?
11. *I have multiple billing locations I'm responsible for, can I manage them through one account?
12. *What are my current payment options?
13. *What are some ways that I can conserve water?

Water Quality

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1. *Where does my water come from?
2. *Do I have radon in the water?
3. *Does the water contain fluoride?
4. *Why does my water sometimes smell or taste like chlorine?
5. *Do water filters work and should I use one?
6. *How can I have my water tested?
7. *What causes the “musty” taste and odor in the water?
8. *How hard is my water and should I use a water softener?
9. *What do you test for in the water?
10. *Do I need to treat the water before I use it for my fish?

Water System

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1. *Are there any watering restrictions?
2. *Where are my shut-off valves?
3. *What if my main valve does not work in an emergency?
4. *What part of water service is my responsibility?
5. *What do I do if my pipes freeze?

Village of Lombard Seal. Founded 1869
Village of Lombard: 255 E. Wilson Ave., Lombard, IL 60148-3969, Ph: (630) 620-5700