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The following is a list of questions frequently asked by citizens. You may search for specific words or phases, or shorten the list by selecting a specific category.
Alarms
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Yes. The Lombard Police Department responds to approximately 15-20 false alarms per day. Responding to a false burglar alarm call consumes an average of 27 minutes, per alarm, per officer-and represents as many as 18 hours of police time per day! Thus, officers are diverted from actual emergencies, proactive patrol, and community-policing activities. |
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• Accidental activation by cleaning crews, new employees, children, house sitters • Using incorrect keypad codes • Failing to train authorized users • Failure to secure doors and windows once the alarm is turned on • Wandering pets • Failure by businesses to notify monitoring company of unscheduled openings and closings • Not requiring the monitoring company to notify persons on the contact list before calling the police • Improper installation of equipment • Faulty equipment, keypads, batteries, panels, detectors • Helium-filled balloons |
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A false alarm occurs when a security system is activated where there is no emergency - whether it is activated willfully, unintentionally, negligently, or inadvertently. It also includes a system activated due to mechanical or electrical malfunction. A false alarm does not occur when an alarm system is activated by an attempted or actual illegal entry, theft, or robbery; an observable act of vandalism; unusually violent conditions of nature; testing or repairing of telephone or electrical line or equipment outside the premises, so long as prior notice of the testing or repair is given to the Lombard Police Department. |
Bureau of Inspectional Services.
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Any work that requires a structural change such as any types of additions; alterations involving moving or adding walls; all electrical & plumbing work; all fire suppression & detection work; all HVAC work; fences, decks, roofs, driveways, retaining walls; parking lots; pools; hot tubs; spas; fire stopping or exterior wall mounted signs. If you are unsure if your project requires a permit, contact the Bureau of Inspectional Services at (630) 620-5750. The following items do not require a permit: Siding, Patios, Private Walks or Replacement Windows. A Replacement window refers to removing and replacing the window(s) to size. If windows are going to enlarged, reduced or changed to a door, a permit is required. Bureau of Inspectional Services |
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Permits provide the property owner with the following: 1. The contractor chosen to perform the work has the appropriate documentation on file with the Village, specifically, license and insurance. Contractor’s required to have specific documentation on file with the Village prior to the issuance of any permit are electrical contractors, excavators, roofers, plumbers, sewer contractors & fire suppression contractors. 2. The required inspections are completed so that the project meets the minimum construction standards required by code. 3. The intended project is designed to meet our codes. |
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Once a permit is issued it is valid for a period of one (1) year. The Fire Chief or his / her designee may grant two extensions of time for additional periods not exceeding 6 months each, provided that a fee of 25% of the original cost of the permit shall be charged for each extension granted. Where work under the original permit or the extended permit has started and construction activity has stopped for a continuous period of 6 months, all rights under that permit are terminated. As such, the fee is forfeited and it becomes part of the general fund. |
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On a vacant lot, no previous structure on lot: $8700 - $9300 On a lot with residence to be demolished: Wrecking (House Only) $220 + $2000 Bond Building Permit (New House) $3,700 - $4,200 Range |
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Electricians need to provide a copy of their electrician’s license; the license must be from a municipality where they took a test. They also need to provide a certificate of insurance. The certificate of insurance must have the Village of Lombard named as additional insured and certificate holder. Excavators must give a certificate of insurance. The certificate of insurance must show the Village of Lombard as additional insured and certificate holder. Plumbers must give a copy of their Illinois Department of Public Health registration. This registration must have a 055 & 059 number. Roofers must give a copy of their State roofer’s license. Sewer contractors must give a certificate of insurance. The Village of Lombard must be listed as additional insured and certificate holder. Sprinkler contractors (Fire) must give a copy of their State sprinkler license. |
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Yes, a permit is required to do roofing work. The Village of Lombard allows for an original layer plus one layer, for a maximum of two layers before a complete tear off is required. Roofing shingles must be at least a 25-year shingle with a minimum 240# weight. |
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The York Township Assessor’s Office is the responsible taxing authority for Lombard. If you are interested in determining whether or not your taxes will be increased, please contact the Assessor’s Office at (630) 627.3354, and they will be able to give you information on the type of projects that will increase your property taxes. |
Finance
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Before you move, be sure to notify the Village concerning your water/sewer account. Give ample notice for a final reading; a week is preferred. Please provide the new owner’s name to be added to the account. Questions? Contact the Water Billing Division at (630) 620-5920. If you should reach our voice mail during busy times or after hours, please leave a message with the moving date and new owner information. |
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The Village of Lombard accepts cash, checks, Visa and Mastercard. |
Fire Department
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If you have a group that would like to tour either of the fire stations, call (630) 620-5736 and ask for the Bureau of Public Education. A time will be set up for your group to tour either of the fire stations. If you and your family just happen by and would like to stop in, please do so. The firefighters will be glad to show you around. |
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Fire Alarm - Yes Burglar Alarm - Yes, if it is hooked up to our Police Department. |
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Speakers will make presentations to any group in the Village upon request. The Fire Department will try to accommodate your subject matter or provide one of its own. Schedule a speaker by calling the Bureau of Public Education at (630) 620-5736. |
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The Fire Department has two fire stations. Station One is located at 50 E. St. Charles Road in the downtown business area. Station Two is located at 2020 S. Highland Avenue just north of Yorktown Shopping Center. |
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The ISO insurance rating for all areas of the Village of Lombard is class 3. This is on a scale of 1 being the highest and 10 being the lowest. |
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The Fire Department will come to block parties if firefighters are available. Appearances are scheduled through the Bureau of Public Education at (630) 620-5736. On-duty companies will be sent to these events. There is a chance they will be late, have to leave or not arrive at all depending on the amount of emergency calls received. |
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The Lombard Police Department Call them at 630-873-4400 for more information |
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Charcoal burners and other open flame cooking devices shall NOT be operated on combustible balconies or within 10 feet of combustible construction. More... |
Front Page FAQs
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The Village of Lombard will be providing a FREE shuttle bus to and from the Taste of Lombard. Pick up locations are Glenbard East, Madison School and Pleasant Lane School. Details... |
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July 4 at dusk (about 9:30 p.m.) in Madison Meadow Park at the Taste of Lombard. |
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Here are the locations in DuPage County: -Addison Police Department -Burr Ridge Police Department -Carol Stream Police Department -Glendatel Heights Police Department -Lisle Police Department -Naperville Fire Station No. 4 -Oak Brook Village Hall -Wheaton Police Department -Wood Dale Police Department More about the program... |
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Notify me is an online service whereby the Village will send subscribers updates to items of their choice. More... |
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The Village of Lombard accepts cash, checks, Visa and Mastercard. |
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Viewing your utility bill online is easy. First you'll need to set up your account by following the instructions... More... |
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The Village Hall is open Mondays: 8 a.m. - 7 p.m.; Tuesdays through Fridays: 8 a.m. - 4:30 pm; Saturdays and Sundays: Closed. |
Licensing
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No, please call a Licensing Specialist at (630) 620-5913 for further details. |
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No, please call Building Inspectional Services, BIS, at (630) 620-5750 for zoning regulations. |
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Fire Alarm - No Burglar Alarm - Yes, if it is hooked up to our Police Department. |
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Send a letter to our Liquor Commissioner/Village President describing your establishment and intention to sell alcohol. Village of Lombard Attn: Commissioner/Village President 255 E. Wilson Ave. Lombard, IL 60148-3969 |
Police
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Yes. The Lombard Police Department responds to approximately 15-20 false alarms per day. Responding to a false burglar alarm call consumes an average of 27 minutes, per alarm, per officer-and represents as many as 18 hours of police time per day! Thus, officers are diverted from actual emergencies, proactive patrol, and community-policing activities. |
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Fire Alarm - No Burglar Alarm - Yes, if it is hooked up to our Police Department. |
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• Accidental activation by cleaning crews, new employees, children, house sitters • Using incorrect keypad codes • Failing to train authorized users • Failure to secure doors and windows once the alarm is turned on • Wandering pets • Failure by businesses to notify monitoring company of unscheduled openings and closings • Not requiring the monitoring company to notify persons on the contact list before calling the police • Improper installation of equipment • Faulty equipment, keypads, batteries, panels, detectors • Helium-filled balloons |
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A false alarm occurs when a security system is activated where there is no emergency - whether it is activated willfully, unintentionally, negligently, or inadvertently. It also includes a system activated due to mechanical or electrical malfunction. A false alarm does not occur when an alarm system is activated by an attempted or actual illegal entry, theft, or robbery; an observable act of vandalism; unusually violent conditions of nature; testing or repairing of telephone or electrical line or equipment outside the premises, so long as prior notice of the testing or repair is given to the Lombard Police Department. |
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DuPage County residents may be eligible for a free car seat. To find out more information, call (630) 682-7400. |
Public Works
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Call the Public Works Department at (630) 620-5740. If you have already contacted a plumber, call Public Works when the plumber arrives. |
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The Village of Lombard has contracted Waste Management to provide refuse, yardwaste and recycling services. Please contact Waste Management at 1-800-796-9696. |
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Water Billing is a function of the Village's Finance Department. They can be reached at (630) 620-5920. Water Billing page...... |
Refuse/Yard Waste/Recycling
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The Village of Lombard has contracted Waste Management to provide refuse, yardwaste and recycling services. Please contact Waste Management at 1-800-796-9696. |
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Per contract, the holidays observed by Waste Management are; New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Crhistmas Day. If those holidays fall on a week day, collection will be one day later for the remainder of the week. |
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Refuse and Yard Waste stickers can be purchased at: Village Hall, 255 E. Wilson, Lombard Jewel, 1177 S. Main, Lombard Schroeder's Ace Hardware, 837 S. Westmore-Meyers, Lombard Mr. Z's, 401 S. Main, Lombard West Suburban Bank, 711 S. Westmore-Meyers, Lombard S&R Liquors, 338 S. Main, Lombard Jewel, 33 E. St. Charles, Villa Park |
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You can call the Public Works Department at (630) 620-5740. |
Sewer
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Call the Public Works Department at (630) 620-5740. If you have already contacted a plumber, call Public Works when the plumber arrives. |
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The grayish-black buildup is the result of fungal growth. In many cases this growth is composed of several fungi and other organisms. The source of the fungi is airborne fungal spores. These microscopic spores can be dispersed throughout the home by air currents. The water in the toilet is open to the environment and rapidly loses its chlorine residual. The internal area up under the lip of the toilet provides a refuge for the fungus. It is from here that the bowl is re-inoculated after cleaning. In most cases, growth reappears within several days after cleaning. The bowl and the tank must be disinfected after cleaning by adding bleach. The bleach must be allowed to sit for at least one-half hour. This procedure may have to be repeated several times. It is important that all areas with fungal growth be treated at the same time to eliminate cross contamination. The presence of fungi in the toilet bowl should not be interpreted as a problem with the drinking water quality. It is very similar to leaving a piece of moist bread on the kitchen counter, sooner or later it will support mold growth. This does not mean the bread was bad, only that when it was left open to the environment it will support growth. |
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The reddish-pink color frequently seen in bathrooms is caused by growth of the bacterium serratia. Serratia is very common in the environment and can be introduced to the house through soil, water, plants, insects and people. The bathroom provides a perfect environment for bacteria to thrive, warm and moist. Routine cleaning will not eliminate this orgranism. Cleaning must be followed by disinfection using a bleach water mixture. All areas must be disinfected to reduce the chance of growth. Serratia will not survive in chlorinated drinking water. |
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The Illinois Department of Natural Resources - Office of Water Resources offers many ideas to help with flooding including a Guide to Flood Proofing. Office of Water Resources |
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You may qualify for a Backyard Drainage Grant. Before you call, check the Flooding and Drainage Information on our website. Contact the Community Development Department at (630) 620-5700 if you have further questions. |
Taxes
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The sales tax rate for most of Lombard is 8.25%. Read more... |
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The Village of Lombard receives one of the smallest shares of property tax of any taxing district. Read more... |
Utility Billing
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First thing to do is check the reading on your inside water meter. The first four numbers are the ones used in billing since the Village only bills in thousands of gallons. If there is a large difference, your bill may have been estimated. Please contact Water Billing at (630) 620-5920 for further help on this issue. |
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Paying your bill at the Village Hall is only one option. There are actually five ways Water Billing customers may pay bills: 1) By paying in person at the Village Hall. Hours are: Monday 8:00 a.m. – 7:00 p.m.; Tuesday through Friday 8:00 a.m. – 4:30 p.m. However, if paying in person, the bill must be paid before 4:30 p.m. on the day the bill is due. The DUE DATE is clearly stated on each bill. 2) By direct withdrawal from your checking or savings account. The program is called S.P.O.T. (Simply! Pay On Time). SPOT applications can be obtained online (see below) or mailed out by request. 3) By dropping payments in the water bill drop box in the Village Hall parking lot (255 E. Wilson Ave.) next to the U.S. mail box. Water bill payments are removed from the box at 8:00 a.m. When paying your bill by this method, you must have your payment in the box before 8:00 a.m. on the day it is due. 4) By paying at one of five local banks. Lombard banks that accept water bill payments include: a. West Suburban Bank (1122 S. Main St. and 711 S. Westmore Ave.); b. Cole Taylor Bank (1 Yorktown Center); c. Fifth/Third Bank (505 W. Roosevelt Rd. and 211 W. St. Charles Rd.); d. Citizen’s Bank (45 W. Roosevelt Rd.); e. Harris Bank (345 S. Main St.). Payment will be accepted by the bank only if paid more than five days before the due date listed on the bill. Five business days are required for the payment stubs to be forwarded to the Village by the due date or late charges will be assessed. 5) By sending payment through the mail. In this case, payment must be received in the mail on the day it is due, regardless of when the payment is postmarked. Again, please note that customers should allow five business days when paying at the bank or by mail. If you have any questions, please call Water Billing at (630) 620-5920. S.P.O.T. Application |
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If your water service has been disconnected for non-payment, the final amount of the bill plus a turn-on fee must be paid to restore service. No personal checks are accepted for this. The reconnection fee is $50 if reconnected during business hours of 8:00 am and 4:30 pm Monday through Friday, or $90 at any other time, including any hours on Saturday or Sunday. To reconnect service, call the Water Billing Department at (630) 620-5920 during regular business hours. Outside of regular business hours, you may contact the Police Department using their non-emergency number (630) 873-4400. Please note that only cash payment is accepted after business hours. Upon payment of the balance due plus reconnection fees, the Public Works Department will be contacted to reconnect service. If you feel your service was disconnected in error, you must contact the Water Billing Department during regular business hours. Please call (630) 620-5920 for more information. |
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The Village of Lombard provides water and sewer services for residents and businesses in the community. It only takes a few minutes to start these services over the telephone by directly calling the Water Billing Department at (630) 620-5920 during normal business hours. The Village Hall is open Monday from 8:00 am – 7:00 pm, Tuesday through Friday from 8:00 am – 4:30 pm. Or, if you prefer, you may fill out the Water Billing Application (see below) and return to the attention of the Water Billing Department in one of the following ways: a) Fax the form to the attention of the Water Billing Department at (630) 620-8222. b) Mail the completed form to the Village Hall, 255 E. Wilson Ave. c) Drop the form off at the front desk of the Village Hall. d) Drop the completed form in the drop box that is located in the Village Hall parking lot next to the U.S. mail box. Water Billing Application |
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Planning a move? Along with other utilities, be sure to notify the Village concerning your water/sewer account. Give ample notice for a final reading – a week is preferred. Please provide the new owner’s name to be added to the account. If you are moving, it is important that we have sufficient notice in order to arrange a final reading. It is also important that you give us a forwarding address for your final bill or possible refund due you. For further information, please call (630) 620-5920. |
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Security deposits are required of all residential and commercial water and/or sewer accounts of the Village. The fee is $50 for residential and $100 for commercial accounts. These deposits are held for 24 months and then refunded by applying the deposit against the 25th month bill, provided that the customer maintains a good credit history. |
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You create your own PIN online. To do this, select the Create Pin option on the menu. You will be asked for information from your current utility bill and a valid email address. These are used to verify you are the party responsible for payment. After you complete the process of requesting a PIN, you will receive a confirmation email with a link you must click on to validate your online account. From that link you will be asked to provide your account number and the PIN you created to verify the account. Once you have created your PIN, you will need your account number and PIN to access your account online. |
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Your account number appears on your utility bill, near the top right corner (see the graphic). It is a hyphenated number. Please include all digits and the hyphen when you enter it on the web site. |
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Yes. From the menu on the left, select Billing History. You will be presented with a list of billing statements you have received, showing the amounts billed and payments received. Selecting any of the statements by clicking on the date will present you a copy of that billing statement, showing the individual charges for each utility service. |
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Yes. You can see a graph of the last six billing periods by selecting Service Summary from the menu on the left. The summary of your individual charges will show a water charge fee, along with the average you have paid over the last six billing periods. Click on the graph icon and you will be presented with a bar chart of your usage. You can also see a consumption history by choosing Consumption History from the menu. You will see a Meter Number listed for your water charge. Clicking on that meter number will show a consumption history, along with the number of days between meter readings and averages for daily usage. You can easily monitor your changes in usage through this page. |
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Yes. Simply select the Master Account Maintenance option from the menu. You will be able to create a master account and consolidate all your accounts under that single master account for review. |
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Payment Option 1 - By Mail Pay your bill by mail (Village of Lombard, 255 E Wilson Ave., Lombard, IL 60148). In this case, please allow five business days, as the Water Billing division must receive your payment in the mail by the date it is due, regardless of when the payment is postmarked. Payment Option 2 - Automatic Direct Withdrawal Pay your bill through automatic direct withdrawal from your checking or savings account. The automatic direct withdrawal program is called SPOT (Simply! Pay On Time). Payment Option 3 - Drop Box Pay your bill by dropping your payment in the water bill drop box (next to the U.S. mailbox) in the Village Hall parking lot. Water bill payments are removed from the box at 8:00 a.m. When paying your bill by this method, you must have your payment in the box before 8:00 a.m. on the day it is due. Payment Option 4 - Local Banks Pay your bill at one of five local banks. |
Water Quality
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The source for all Village water supply is Lake Michigan. The water treatment process is done at the City of Chicago’s Jardine Water Purification Plant. Lombard then purchases its water from the DuPage Water Commission (DWC). Lombard Water Treatment is responsible for the lake water receiving stations, pumping facilities and all water quality sampling. In the year 2003, a total of 1,576,819,000 gallons of water were pumped from the four receiving stations, averaging 4,256,000 gallons per day. The Village also maintains four wells for emergency purposes and they are pumped off regularly to ensure that they will be ready if needed. DuPage Water Commission |
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No. Radon is virtually non-detectable in surface water supplies such as Lake Michigan. |
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Yes. In Illinois, the Department of Public Health requires the addition of fluoride to potable water to provide children with the proper dental healthcare. Fluoride in drinking water is primarily absorbed into the blood stream and deposited on the teeth of children up to the age of about 8. Department of Public Health |
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As with most products, some filters works better than others and some do not work at all. There are many types of filters available, each type works differently and will remove different substances from the water. It will be very helpful for you to know exactly why you want to filter the water before you speak to the seller of water-treatment devises. If you choose to filter your water, there are several resources available to you to assist you in choosing a filter that works properly and will meet your needs. Consumer Reports Magazine occasionally will compare types of water filters and explain which types remove which constituents. The National Sanitation Foundation provides a guide on How to select the right water treatment device for your home or your business. Please note: If you do install a water filter, follow the operating and maintenance instructions very carefully. An improperly installed and/or maintained filter can adversely affect the water quality. The water provided by the Village of Lombard meets all State and Federal drinking water standards. |
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Services for water testing are available from private laboratories for a fee. This fee varies greatly depending on the number of constituents you would like tested for in the water. To obtain a booklet of qualified laboratories call the Illinois Environmental Protection Agency, Division of Laboratories, at (217) 782-6455. |
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Dissolved minerals make water hard; as the amount of minerals in the water increases, the water becomes harder. Two common minerals found dissolved in drinking water are calcium carbonate and magnesium carbonate. There is usually much more calcium carbonate than magnesium carbonate present in water; therefore, water hardness is reported as the amount of calcium carbonate (CaCO3) dissolved in the water. There are two units of measurement for hardness commonly used in the United States, grains per gallon and milligrams per liter calcium carbonate (mg/L as CaCO3). The conversion factor is 17.1 mg/L as CaCO3 = 1 grain per gallon. Our water is about 8 grains per g | |