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Sewer

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1. *Who do I call if my sewer is backing up?

Call the Public Works Department at (630) 620-5740. If you have already contacted a plumber, call Public Works when the plumber arrives.

2. *What causes the grayish-black ring in the toilet bowl?

The grayish-black buildup is the result of fungal growth. In many cases this growth is composed of several fungi and other organisms. The source of the fungi is airborne fungal spores. These microscopic spores can be dispersed throughout the home by air currents. The water in the toilet is open to the environment and rapidly loses its chlorine residual. The internal area up under the lip of the toilet provides a refuge for the fungus. It is from here that the bowl is re-inoculated after cleaning. In most cases, growth reappears within several days after cleaning.

The bowl and the tank must be disinfected after cleaning by adding bleach. The bleach must be allowed to sit for at least one-half hour. This procedure may have to be repeated several times. It is important that all areas with fungal growth be treated at the same time to eliminate cross contamination.

The presence of fungi in the toilet bowl should not be interpreted as a problem with the drinking water quality. It is very similar to leaving a piece of moist bread on the kitchen counter, sooner or later it will support mold growth. This does not mean the bread was bad, only that when it was left open to the environment it will support growth.

3. *What causes the pink stain on bathroom fixtures?

The reddish-pink color frequently seen in bathrooms is caused by growth of the bacterium serratia. Serratia is very common in the environment and can be introduced to the house through soil, water, plants, insects and people. The bathroom provides a perfect environment for bacteria to thrive, warm and moist.

Routine cleaning will not eliminate this orgranism. Cleaning must be followed by disinfection using a bleach water mixture. All areas must be disinfected to reduce the chance of growth. Serratia will not survive in chlorinated drinking water.

4. *What can I do about flooding?

The Illinois Department of Natural Resources - Office of Water Resources offers many ideas to help with flooding including a Guide to Flood Proofing.
Office of Water Resources

5. *What can I do about water in my backyard?

You may qualify for a Backyard Drainage Grant. Before you call, check the Flooding and Drainage Information on our website. Contact the Community Development Department at (630) 620-5700 if you have further questions.

6. *Who should I contact for billing questions?

Call Water Billing at (630) 620-5920 or see the Water Billing FAQ.
Water Billing FAQs