The members of the Lombard Police Department are aware of the important responsibilities and duties they have as public servants and must maintain trust and integrity in the community. As an organization, we try very hard to provide quality customer service to all of our citizens. Policing is a very complex job in today’s society; we realize that mistakes can be made and that the actions of our personnel may fall short of your expectations.

It is the policy of the Lombard Police Department to thoroughly investigate all complaints of alleged misconduct made against any member or representative of the Lombard Police Department.

We will conduct an investigation into alleged acts of misconduct on the part of any employee or representative of the department. The investigation will be thorough, accurate and objective. Such investigation shall include formal statements from all parties concerned, the gathering and preservation of any physical evidence relative to the case, and all other written information bearing on the matter.

The department requires that all attempts will be made to complete investigations of complaints within 30 days from the date it is received. The Chief of Police may extend that time due to circumstances that prevent the completion of the investigation of witnesses, evidence, etc.
You will be notified about the progress and the disposition of the complaint.

The Lombard Police Department is committed to working with our community to provide the highest level of police service. We appreciate and encourage citizen communications with the Police Department to improve community relations and help build greater confidence in your Police Department.