Non-Payment (Delinquent Account) Turn On/Off Procedures
The Village of Lombard disconnects water for non-payment every Wednesday. The Billing Department mails three (3) statements with a final payment date listed on the third notice. In addition, the Billing Department attempts to make a reminder phone call to the primary number listed on the account before disconnection of service. All delinquent payments must be received by close of business (4:30 p.m.) on the date listed on the shut off (3rd) notice. This allows customers 50-55 days to make payments before their account becomes delinquent and is subject to disconnection.
A list of the delinquent accounts is generated by the Billing Department. The list is given to the Water Department staff to create a route for disconnection of water services. The Water Department staff disconnects the water service to all residents on the list. After all turn-offs are completed, the Water Department will begin to reinstate services on those accounts that have made the appropriate payment. Payments are accepted and updated as received. This process will continue throughout the day so that customers who pay by close of business (4:30 p.m.) will have their service reinstated that same day. If you make a payment after 4:30 p.m., your service will not be restored until the next business day; once verification of payment can be made. Payments CANNOT be accepted in the field by the water service person. Please review the payment options.
NOTE: Utility Billing Staff can be reached by phone (630) 620-5920 between the hours of 8:00 a.m. and 4:30 p.m. Please contact the office by phone when making an online payment to verify receipt of payment.
If your water services have been disconnected for non-payment, DO NOT turn the service on yourself. This is considered an ILLEGAL TURN-ON. Water service found turned "on" illegally is subject to a $750.00 daily tampering fee. Service will not be restored until the account balance and any additional fees or damages are paid.
If there is a water-related emergency during business hours*, please contact the Water Department at 630-620-5920. For all after-hours** water-related emergencies, call 9-1-1 for assistance. The after-hours emergency number is not intended for service restoration due to non-payment terminations.
* Regular business hours are Monday thru Friday 8 a.m. to 4:30 p.m., excluding holidays.
** After-hours are Monday thru Friday after 4:30 p.m. or prior to 8 a.m., weekends, and holidays.