Coronavirus/COVID-19 Information

Village Hall is closed to foot traffic, however Village staff will remain working to provide services to residents and businesses. To help assist you in contacting the right department or staff person for your needs, we have compiled a Who to Contact FAQ

Connect with the Village for alerts and updates on Facebook & Twitter, and sign up for emails

Call the main phone line (630)620-5700 to access the department of your choice or to talk with a staff person during regular business hours, Monday – Friday, 8 a.m. – 4:30 p.m. If no staff person is available, please leave a voicemail and your message will be responded to. 

  • Main Phone Line: (630) 620-5700
  • Community Development: (630) 620-5749
  • Code Enforcement: (630) 620-5757
  • Building Division: (630) 620-5750
  • Finance Department: (630) 620-5700
  • Fire Department: (630) 620-5738
  • Fire Station 1: (630) 620-5736
  • Fire Station 2: (630) 620-5734
  • Bureau of Fire Prevention: (630) 620-5750
  • Police Department: (630)873-4400
  • Public Works Department: (630) 620-5740
  • Village Clerk’s Office: (630) 620-5741
  • Village Manager’s Office: (630) 620-5712
  • Human Resources: (630) 620-5929

4.3 covid statement imageApril 3, 2020: COVID-19 Public Update 

Village and Park District Joint Statement: MAINTAIN SOCIAL DISTANCING

The Village of Lombard and the Lombard Park District are sharing a joint statement with residents. The Lombard Police Department and the Lombard Park District are working cooperatively together on enforcement, including dispersing groups using playgrounds or athletic fields. Lombard Police are monitoring these areas and ask for your voluntary compliance. See complete statement

Please STAY AT HOME: Lombard First Responders Need Your Cooperation Now

The effects of COVID-19 are expected to reach a peak in the coming weeks. It is absolutely critical that everyone does their part in slowing the spread of COVID-19 right now. The goal of this combined effort is to help reduce the overwhelming burden on first responders and medical professionals, who are faced with the challenge of limited medical supplies in comparison to the number of patients. While most residents continue to do their part, it is important that we all reassess our actions to ensure maximum cooperation.

What STAYING HOME looks like:

  • Being indoors with your usual household members
  • Being outdoors in your yard with your usual household members
  • Cleaning up winter debris from your yard, general lawn care, gardening
  • Going for a walk or bike ride in the neighborhood, keeping a distance of at least 6 feet from fellow residents or neighbors you encounter
  • One household member (when possible) going on infrequent and brief trips to the grocery store and maintaining social distance while in public
  • One household member (when possible) picking up dinner from a local restaurant that provides curbside or pick up

What STAYING HOME does NOT look like: 

  • Inviting friends or extended family over for a play date, to study, or play video games
  • Gatherings of any kind, including faith-based gatherings, with anyone outside of your household members
  • Inviting neighbors over for a backyard barbeque
  • Gathering to play a team or contact sport with shared equipment, such as a basketball
  • Hosting small gatherings with extended family or friends, even if the limit is fewer than 10 persons

Senior Citizen Information and Resources

The Village of Lombard has compiled a list of resources for senior citizens, including senior shopping hours at grocery stores and pharmacies, details about food banks, and contact information for local organizations that are focused on providing senior assistance.

If senior citizen information does not apply to you directly, we are hoping residents will share this information with senior citizens they know. With your help, we will all get through this together #LombardStrong.

4.2 covid dupage countyDuPage County Health Department Update: April 2

The DuPage County Health Department’s COVID-19 dashboard, shows the number of lab confirmed COVID-19 cases in each municipality. As of April 2, 2020, there are 25 lab confirmed cases of COVID-19 in Lombard. Please see the map for updates.

The best way you can protect yourself is to socially distance yourself from people outside of your home, and limit your potential exposure. Wash your hands regularly, for 20 seconds, using soap, and do not touch your face with unwashed hands.

Ongoing reminders regarding covid-19

Thank you, Lombard! From first responders, to first graders… we’re all in this together.  Thank you for acting responsibly and cooperating with the Stay at Home Order issued by the State of Illinois, currently in effect to help flatten the curve of the coronavirus, and to help keep our community healthy.

With your continued support, we will get through this #LombardStrong.

A Message to the Community From Village President Keith Giagnorio

On March 31, Village President Keith Giagnorio shared a message regarding COVID-19 and its impacts on Lombard. President Giagnorio encouraged community members to be prepared, not panicked, and reminded residents that we will get through this Lombard Strong. View this message below. 



Lombard Accepting Personal Protection Equipment Donations 

The Lombard Police Department is accepting donations of Personal Protection Equipment to serve our community and to support other agencies that do so. New, unopened, and unused PPE will be welcomed, including:

  • surgical gloves
  • surgical gowns
  • face shields
  • goggles
  • surgical or N-95 respirator masks

If you have items to donate, you may deliver them to the Lombard Police Department if you do not feel ill and if you maintain proper social distancing.

Lombard Park District Statement: March 26, 2020 

The Lombard Park District has closed all playgrounds, tennis courts, basketball courts, disc golfing courses and athletic fields. It is impossible for youth to maintain a safe social distance while playing team sports. Please consider all sports fields in the community closed to all team sports play and practice until further notice. https://lombardparks.com/park-district-program-suspensions/

What you CAN do while maintaining social distancing:

  • Go to the grocery store or pharmacy
  • Pick up food from local restaurants. Shop local and support your local businesses! Contact your local restaurant to see if they are providing pick up. The Lombard Chamber of Commerce has started a Facebook page that shares information about Lombard businesses that are providing take out/delivery or specials at www.facebook.com/lombardtakeout.
  • Receive medical care
  • Call a plumber or electrician
  • Go to the bank, post office, or gas station
  • Enjoy an open space, including trails or parks. (Playgrounds are closed.)
  • Take a walk, run, or bike ride

What you cannot and should NOT do:

  • Buy more than you need
  • Dine-in at restaurants or bars
  • Go to the gym, salon, or barber shop
  • Travel for non-essential (above listed) purposes
  • Visit a playground
  • Gather in groups
  • Ignore social distancing. While exercising outside, you should still practice social distancing by running or walking at least six feet away from other people.
  • Go out or interact with other people if you’re sick.

Rumor control:

  • Lombard Police will not pull over cars for being on the road to check for compliance with the Governor’s Order but they are still enforcing standard traffic laws, so you should still buckle up, stay off your phone and not speed.    
  • Lombard Police will not be ticketing or arresting people that are outside. As we are also sharing close quarters with our families, we too understand the need for a stroll around the block. If encountering a situation where people are gathering, Lombard Police may ask the group to disperse and go home. Common sense is highly encouraged.
  • Lombard Police are continuing to serve and protect. This includes non-coronavirus concerns. Please do not hesitate to dial 9-1-1 if you witness or experience an unsafe situation.
  • The Illinois National Guard is supporting logistics, transportation, and medical response efforts. The National Guard will not be enforcing the Stay at Home Order. (www.coronavirus.illinois.gov) Which again – is good news for that much needed stroll around the block.

Main Street Construction Project: IDOT to Continue Construction

The Village has been notified that IDOT will continue to proceed with the planned Main Street Improvement Project, beginning in April. 

The Main Street Improvement project is Federally funded through the Surface Transportation Program administered through the Illinois Department of Transportation (IDOT). The Village is funding 30% of the project cost with local funding sources. Since the project contract is awarded and administered by IDOT, the Village must adhere to IDOT’s policies relative to construction.  The Village has been in contact with IDOT and been informed that, “there are no plans to stop or suspend construction. Workers who support the construction of critical or strategic infrastructure are considered essential by the Department of Homeland Security and have a special responsibility to maintain a normal work schedule. With our partners in industry, we will strive to keep this construction season on schedule.” Additionally, construction has been determined an essential service through the Executive Order issued by Governor Pritzker. The Village continues to review its services and programs to ensure that the health and safety of the residents, employees and businesses is the primary objective.

Waste Management: Suspending Bulk Items

  1. Additional curbside items will only be collected if less than 50-lbs each that are easily handled by one worker. Larger/heavier items should not be put out until further notice.
  1. Waste Management’s residential call center is transitioning employees to work from home. If unable to reach them at 800-796-9696, visit www.wm.com/alerts, sign up for alerts at https://www.wm.com/us/en/mywm/my-preferences/verify, or send an email to ilmovalcustomerexperience@wm.com. The Village may also relay service matters to route managers via a form at www.villageoflombard.org/wmissue

Lombard Metra Station Closed to Public 

The Village has been notified that the Lombard Metra station has been closed to the public. The closures are in place to protect employees and passengers from unnecessary exposure or spread of the COVID-19 virus. 

Price Gouging

  • If you’ve been victimized by fraud, deception, or unfair methods of competition, the Consumer Protection Division of the Illinois Attorney General’s office may be able to help. Their limited mediation program can assist in resolving disputes or complaints filed by individual consumers. Promptness in making a complaint is important because it decreases the likelihood that a fly-by-night operator will move, leave town, or go out of business before consumers can gain assistance.
  • Consumer Complaint Online Submission Form https://ccformsubmission.ilattorneygeneral.net/  or call 1-800-386-5438.

Door-To-Door Scammers

Remember: The Village has suspended all solicitor permits. If someone comes to your house that you don’t know – don’t answer. If you feel unsafe or witness suspicious behavior, call 9-1-1.

Emergency Declaration Signed March 20

On Friday, March 20, Village President Keith Giagnorio declared a State of Emergency in the Village of Lombard. A State of Emergency will:

  • help the Village access Federal funding.
  • allow the Village to maintain certain administrative functions including the payments of bills and other routine requirements.

Village President Keith Giagnorio also signed into effect the following Executive Orders as of March 20, 2020:

  • Executive Order 1: Active peddlers and solicitor licenses have been revoked and future licenses will not be issued as of this time.
  • Executive Order 2: The Village suspended a code provision that automatically terminated liquor licenses for those businesses that closed for more than 45 days.
  • Executive Order 3: Payment shall not be required for commuter parking in the Village of Lombard’s daily fee commuter parking lots. The expiration of commuter parking permits currently set to expire on April 30, 2020 shall hereby be extended until 30 days following the expiration of the Executive Order.
  • Executive Order 4: Following recent approval by the State, the Village will permit certain liquor license holders to temporarily sell packaged and sealed alcoholic beverages through delivery and pickup.

In conjunction with other utilities in Illinois, the Village will not be terminating water service or penalizing customers who fall behind on water bill payments. The Village will work with residents and businesses during this difficult time.