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Posted on: July 10, 2018

The Lombard Police Department is reminding residents of when to dial 9-1-1

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The Lombard Police Department is reminding residents that 9-1-1 is available to them whenever they do not feel safe, or believe that they could be witnessing or experiencing a potentially unsafe situation.

Residents are reminded that they should not wait until they are involved in a dangerous situation before contacting police.

“The police are here to provide assistance to those in need,” said Lombard Police Chief Roy Newton. "If someone feels unsafe, they shouldn't hesitate to dial 9-1-1 so an officer can be dispatched to the scene. If they wait to call later or decide to post their concern on social media instead of calling us, then we might be limited to any action we can take. It’s important to dial 9-1-1 at the time of occurrence so we can observe the issue in question.”


Some examples of when to dial 9-1-1 include but are not limited to:

  • Medical Emergencies including heart attack or stroke, or unresponsive person
  • House fire
  • Domestic violence
  • Burglary or theft in progress
  • Car accident with life threatening injuries
  • Suspicious activities
  • Concern for dog locked in potentially hot car
  • Anything else that seems like an emergency

Chief Newton reminds residents that dialing 9-1-1 is also appropriate when experiencing an excessive noise issue, or when confronted by solicitors that either cannot produce a Village issued I.D. or are aggressive, or if you feel that you could be witnessing a suspicious situation.

“We receive a lot of inquiries from residents about what to do if they find a dog locked in a hot car, or when confronted by an aggressive solicitor,” said Chief Newton. “The best thing to do in these situations is to call us so we can best handle the situation.”

Please feel free to contact the Lombard Police Department with any questions at (630)873-4400.

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