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The Village of Lombard will be replacing the aging and obsolete residential water meters and associated meter interface units (MIUs) throughout the village that were installed in the mid 1980’s. This will allow the Village to obtain readings using radio frequency technology instead of the current walk-by read method. The new meters will be read automatically and will increase efficiency, improve water accountability, and provide an increase in information to consumers regarding their usage.
Yes, this is a mandatory program for all Village of Lombard water customers. Properties that are due for replacement will receive a notice from the Village when it is time to schedule an appointment.
No. There is no cost to the residents for the meter replacement.
Each water meter will be connected with a Meter Interface Unit (MIU) or radio transmitter mounted on the outside of your home. The MIU communicates to data collector units located throughout the Village and then the reading is sent back to our main office. Each meter has a unique identification number that insures that only your reading is being assigned to your account.
The Village of Lombard has contracted with Water Services Company a sister company of Water Resources Inc., the local distributor and supplier of the water meters and infrastructure. All installers will have a Village of Lombard issued photo identification card, be professionally dressed, and travel in marked vehicles. If you have any concerns with the installer or question the validity of their credentials, please do not hesitate to contact Public Works to confirm.
Yes, since the water meters are located inside your home or building, someone over the age of 18 needs to be present during the installation.
Most water meters are located in the basement or crawl space where the water service pipe enters the building. The meter will be two to three feet above the ground usually by the wall closest to the street.
If you have a finished basement, the water meter may be behind a wall or in rare cases the water meter may be in a meter vault outside your home. If the meter is behind a finished wall, it is the responsibility of the property owner/tenant to provide access to the water meter for the replacement. The water meter installers will not cut into walls to expose the water meter. If the water meter is not accessible at the time of the appointment, you will be required to reschedule your appointment after access has been made.
If you are a tenant, you will be asked to provide access to the water meter for the installation. A copy of the water meter installation notice will be sent to the property owner as well.
Know where your water meter is located. Make sure the area around the water meter is clear to allow room for the installers to work with at least a four foot (4’) radius. Make sure your water meter is accessible; if the meter is buried behind a finished wall provide an access point before your scheduled appointment.
The water meter installer will arrive at your home at the scheduled appointment time and provide proper identification. The installer will locate your water meter and main water shut off valve. The water will be shut off and old meter removed. The new meter will be installed in the same location and a new wire may need to be run to the MIU located on the outside of your home/business. The water will be turned back on and be checked for leaks and proper flow and pressure. You will be asked to verify the final read of the old meter, that there are no leaks and proper flow, and then asked to sign to approve the installation.
The installer may shut the water off outside your home/business at the curb stop to complete the work. The Village has negotiated a fixed cost with the installation contractor to replace non-functioning water valves at the property owner’s discretion. The cost is solely the responsibility of the property owner and will be between the contractor and the property owner. The Village will not be responsible for collecting payment of said work.If the water cannot be shut off either inside or outside the building, you may be required to reschedule the appointment in order for the Village to make repairs to the curb stop.
Typically the installation will take approximately 30 – 45 minutes and the water will be turned off for about 5-10 minutes until the meter is changed. You may experience some trapped air or slight discoloration in the water supply due to the draining of the water lines during the meter replacement. This is normal and will clear after running your water for a few minutes.
When your water meter is replaced, your property’s plumbing system may be disturbed and may affect the lead content of your potable water supply. Lead, a metal found in natural deposits, is harmful to human health. The most common exposure to lead is swallowing or breathing in lead paint chips and dust. However, lead in drinking water can also be a source of lead exposure. In the past, lead was used in some water service lines and household plumbing materials. Lead in water usually occurs through corrosion of plumbing products containing lead; however, disruption (construction or maintenance) of lead service lines may also temporarily increase lead levels in the water supply. This disruption may be sometimes caused by water main maintenance/replacement. As of June 19, 1986, new or replaced water serviced lines and new household plumbing materials could not contain more than 8% lead. Lead content was further reduced on January 4, 2014, when plumbing materials must now be certified as "lead-free" to be used (weighted average of wetted surface cannot be more than 0.25% lead).
Run your water to flush out lead. If the plumbing in your home is accessible; you may be able to inspect your own plumbing to determine whether or not you have a lead service line. Otherwise, you will most likely have to hire a plumber.