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The original item was published from 2/25/2021 3:57:09 PM to 3/1/2021 4:37:31 PM.

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Posted on: February 25, 2021

[ARCHIVED] AT&T Outage Updates

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(Feb. 25th, 3:55 p.m.) The Village has been in contact with AT&T regarding ongoing outages for some of their customers.  The Village was first notified of the outage on Tuesday, Feb. 23rd, due to damage caused by another company that was conducting underground work on Main Street between Parkside Avenue and St. Charles Road.  AT&T crews are working around the clock to make repairs.  While the majority of customers have regained service, a portion of customers are still experiencing an outage.  

The Village will continue to share updates as they become available, however customers should contact AT&T directly with questions or concerns at 800-331-0500.  AT&T has notified the Village that temporary repairs are being made to restore service to all customers as quickly as possible, however due to the severity of the damage, permanent repairs may take longer.  This work has required closing one southbound lane on Main Street from St. Charles Road to Parkside Avenue.  Access to the Metra platform is available via Park Avenue.

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