Water & Sewer Billing

Use this form if you are a resident, property owner, or a business and are moving out of Lombard. We do not have transfer stamps. The final water bill can be paid within 30 days of moving out. Lombard does not require the final bill to be paid at closing.

Visit the Village's WaterSmart portal and fill out the Move In or Out of Lombard form.

If you need a new water meter installed due to the property being newly constructed or renovated, please email waterbilling@villageoflombard.org or call 630-620-5920.

WaterSmart provides a secure, web-based portal with your hourly and historical water usage, as well as leak notices. You can also set water-use alerts, based on your preferences, at any time.This service is part of our commitment to provide you with the best tools to manage your water use and bill. Please register today!

Benefits of using the WaterSmart Portal include: 

• Track your water use at macro and micro levels.
• View your use in near real-time. Be alerted to leaks.
• Sign up for alerts and take control of your water use and avoid surprises.
• Get personalized, step‑by‑step actions on ways to save.

About the WaterSmart Portal

The Village's WaterSmart Portal provides users with the ability to pay their bills online, sign up for leak alerts, get water saving tips, compare their water usage to their neighborhood average and more.

Create an account to get started today! Learn more in the videos below.

What is the WaterSmart Portal?

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1:06

Getting Started With a WaterSmart Portal Account 

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2:29

Set WaterSmart Portal Alerts and Resolving Leaks

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2:40

If your water service has been disconnected for non-payment, the final amount of the bill plus a turn-on fee must be paid to restore service.  No personal checks are accepted for this service.  To make an online payment, please call Customer Service at 630-620-5920.

Non-Payment (Delinquent Account) Turn On/Off Procedures

The Billing Department mail a disconnection notice with a final payment date listed prior to disconnection.  In addition, the Billing Department attempts to make a reminder phone call to the primary number listed on the account before disconnection of service.  All delinquent payments must be received by close of business (4:30 p.m.) on the date listed on the disconnection notice. 

A list of the delinquent accounts is generated by the Billing Department.  The list is given to the Water Department staff to create a route for disconnection of water services.  The Water Department staff disconnects the water service to all residents on the list.  After all turn-offs are completed, the Water Department will begin to reinstate services on those accounts that have made the appropriate payment. Payments are accepted and updated as received.  This process will continue throughout the day so that customers who pay by close of business (4:30 p.m.) will have their service reinstated that same day.  If you make a payment after 4:30 p.m., your service will not be restored until the next business day; once verification of payment can be made. Payments CANNOT be accepted in the field by the water service person.  Please review the payment options.

NOTE: Utility Billing Staff can be reached by phone (630) 620-5920 between the hours of 8:00 a.m. and 4:30 p.m. Please contact the office by phone when making an online payment to verify receipt of payment. 

If your water services have been disconnected for non-payment, DO NOT turn the service on yourself.  This is considered an ILLEGAL TURN-ON.  Water service found turned "on" illegally is subject to a $750.00 daily tampering fee.  Service will not be restored until the account balance and any additional fees or damages are paid.

If there is a water-related emergency during business hours*, please contact the Water Department at 630-620-5920.  For all after-hours** water-related emergencies, call 9-1-1 for assistance.  The after-hours emergency number is not intended for service restoration due to non-payment terminations. 

*  Regular business hours are Monday thru Friday 8 a.m. to 4:30 p.m., excluding holidays.

** After-hours are Monday thru Friday after 4:30 p.m. or prior to 8 a.m., weekends, and holidays.

How to Read Your Water Meter (PDF)

How to Read Your Smart Meter